Shipping Policy

Last Updated: September 9, 2026

At HEATNORA™, we want your order to reach you safely and as quickly as possible. Please review the information below to understand how we process and ship orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Once your order has been shipped, you will receive shipping information when tracking is available.

2. Shipping Times

Estimated delivery times depend on your location and the shipping service selected at checkout.

Typical delivery estimates are:

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days, where available

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delivery may take longer during holidays, promotional periods, customs delays, weather events, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

If we offer free shipping on eligible orders, the applicable offer will be displayed on our website or at checkout.

4. Tracking Your Order

Once your order has been dispatched, you may receive a tracking number by email or through the contact information provided during checkout.

Tracking information may take some time to become active after the carrier receives the package.

5. Incorrect Shipping Information

Please carefully review your shipping information before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible at:

hello.heatnora@aol.com

We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping costs caused by an incorrect address may be the customer's responsibility.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that the package has been delivered but you cannot locate it, please check with household members, neighbors, building reception, or the carrier.

If you still cannot locate your package, contact us at:

hello.heatnora@aol.com

We will do our best to assist you in communicating with the shipping carrier.

7. Damaged Packages

If your order arrives visibly damaged, please take photographs of the package and product before discarding any packaging materials.

Contact us at hello.heatnora@aol.com as soon as possible with your order number and photos so we can review the situation and help resolve it.

8. International Shipping

For international orders, delivery times may vary depending on the destination country, customs processing, and local carrier services.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by their country.

HEATNORA™ does not control customs processing times or charges imposed by local authorities.

9. Shipping Restrictions

Some products or destinations may have shipping restrictions. If we are unable to ship an order to your selected destination, we will contact you and provide available options.

10. Contact Us

If you have questions about your order or our shipping policy, please contact us:

HEATNORA™
Email: hello.heatnora@aol.com

We're here to help make your HEATNORA™ shopping experience simple and convenient.