Heating time depends on the amount of food, its starting temperature, and your HeatNora model. For best results, follow the heating instructions supplied with your specific product.

Our cordless HeatNora models are designed for convenient heating on the go, helping you enjoy warm meals in places where a microwave may not be available.

Battery performance varies by HeatNora model, heating temperature, food quantity, and usage. Please refer to the specifications on the product page for the battery capacity and expected performance of your model.

Features can vary between HeatNora models. Check the individual product specifications to confirm whether your selected model includes a removable food container and additional compartments.

Allow the lunch box to cool completely before cleaning. Remove washable food containers and accessories where applicable. The electrical heating base should not be submerged in water; wipe it carefully with a soft, damp cloth instead.

Yes. HeatNora is designed around portable meal convenience, making it useful for offices, job sites, road trips and other everyday situations. Always follow applicable transport and safety requirements when travelling.

We want you to feel confident with your purchase. Please review our current Returns & Refunds policy for eligibility, return conditions, timeframes and instructions before sending an item back.

Start with the instructions included with your HeatNora product. If you need additional help, contact our support team and include the name of your HeatNora model.